The use of, and demands being place upon, technology systems and services are constantly evolving, as are the technology capabilities themselves. The way in which an organisation’s IT team and the services they deliver are structured, resourced, managed and run must evolve with them. Targeting an increase in capability, capacity and maturity are the measures typically referenced in this context.
Establishing a clearly defined target operating model for IT that sets out which functions and services should exist and how they interoperate, combined with a supporting organisational structure and governing policies, procedures and processes are core enablers for success. Aligning with, and linking into, the broader organisational governance and operation is also crucial. Development of governance and operating model artefacts are a fundamental component of an IT organisation’s strategic roadmap and are enablers for increasing those capability, capacity and maturity measures.